Kempinski Summerland Hotel & Resort Beirut

The staff were so friendly, but in a high professional way which gives a sense of luxury and special treatment. Specially, the blond lovely lady at the reception, Madeleine I believe was her name, who checked us in and kept checking on us until prior to check out and another lady who showed us the way to the room. Also, Saturday or Sunday nights around 10 pm a very nice gentleman at the reception made a kind gesture that was truly appreciated. Now I feel bad that I’m not good with remembering names because I don’t normally care to write a review, but I definitely remember souls and faces. I love the fact that when I forgot to pay upon arrival they didn’t push or demand. After a couple of nights they called and asked politely, “We couldn’t find your payment, in case you already paid did you pay in cash or card?” (Then they gave me the time to relaxe and continue what I was doing and pay later when I’m free which is truly appreciated) The remarkable touch was the check-out procedure instead of 12 pm they allowed me until 2 pm, as my flight was 6 pm. I was out for lunch and was late extra hour of what we agreed on. I started to wonder how the hotel isn’t calling me and banging on the door like any other hotel, which is their right btw. It’s is a second to none experience!!! I wish that I meet the same staff when I visit the best of the best hotels in Beirut again. FYI, I was moving between different 5-star hotels for testing before a special occasion. Also, room service 24 hours is amazing specially when I called around 4 or 5 am asking for 1 thing, but the Indian guy kept offering services that I really wanted but didn’t need, so I was shy to ask for since I’ll be checking out soon. Another great point, the staff doesn’t show that they’re waiting for a tip they assist to the fullest and leave the moment they are done and ask if we need any other assistance.

This is my seventh visit to Kempinski Beirut, by far the best hotel in Lebanon, going back again this month. everything is great but what made my experience standout comparing to previous trips is the check in process, we usually arrive at 1 PM and the receptionist asked us politely to wait until 3 for check in, but this time the front end manager Walid speed up the process , not only that he upgraded our room that's why I am visiting again in couple of weeks.

1. Clean spacious rooms 2. Helpful a d friendly staff 3. Location is good 4. Pool area is nice and “labib” is very attentive and friendly. 5. Their burger is so delicious

Everything was amazing in the hotel & room , I like The welcome and attention to guest satisfaction and excellent service include the size of the room, the cleanliness of the furniture, the provision of all needs in the room, the speed of their response to our requests, and also the valet service, housekeeping and room service specially rayan , Sara & Maher from reception Ghareeb from housekeeping khalil from Vale

Customer Service was the best everywhere we went. I like how you can get a taxi from the hotel and charge it to your room.